Privacy Policy
This privacy policy (this "Policy") was last updated on November 30, 2024.
Sol ("we", "our", "us", "Sol") takes your privacy seriously, and we want you to know how we collect, use, share and protect your information.
Notice at Collection ("Notice")
We collect "Personal Information" as defined in state privacy laws in connection with the Services (defined below).
The following serves as our notice at collection of Personal Information:
| Categories of Information | Sources of Information | Uses of Information | Sharing of Information |
|---|---|---|---|
Identifiers, including your name, email address, DeviceID, and Internet Protocol (IP) address. | Directly from you or your devices, for example from forms you complete and submit prior to becoming a subscriber or when seeking commercial information about our business. | We collect such information to communicate with you, including for marketing purposes; to operate the Website. | We share this information with our service providers who provide business, professional, marketing, analytics, or technical support services to us, help us operate our business, or administer activities on our behalf, to help us process and use the information subject to written agreements. |
Characteristics of protected classifications under California or federal law, such as gender identity, sexual orientation, gender expression, and age. This information may be considered Sensitive Personal Information under applicable laws. However, we do not use or disclose such information for the purpose of inferring characteristics about you or for any purpose other than the limited permissible purposes set forth in applicable law. Such purposes include providing our Services and verifying, maintaining the quality of, and improving our Services. | We collect this information directly from you, for example in survey responses you provide prior to becoming a subscriber. | We collect such information for communication and marketing purposes, and to operate the Website. (If you subscribe to our Services, survey data will also be used in connection with providing Services, as described in the section entitled Personal Data We Process & How We Use It.) | We share this information with our service providers who provide business, professional, marketing, analytics, or technical support services to us, help us operate our business, or administer activities on our behalf, as described further in the section entitled Personal Data We Process & How We Use It. |
Internet or other electronic network activity information, such as IP addresses and cookies. | We collect this information automatically from your computer or device. | We collect such information to provide, and improve the Website. For more information, see the section entitled Personal Data We Process & How We Use It. | We share this information with our service providers who provide business, professional, marketing, analytics, or technical support services to us, help us operate our business, or administer activities on our behalf, as described in the section entitled Personal Data We Process & How We Use It. |
Inferences derived from information you provide, such as your responses to surveys. | Inferences about your interests are derived from your responses to surveys completed prior to becoming a subscriber. | We collect such information to tailor communications to your interests, and for marketing purposes, and to operate the Website. (If you subscribe to our Services, survey data will also be used in connection with providing Services, as described in the section entitled Personal Data We Process & How We Use It.) | We share this information with certain advertising networks to evaluate the success of our marketing campaigns, to conduct marketing activities, including tailoring advertising. For more information see the section entitled Personal Data We Process & How We Use It. |
Our Policy on Sales and Sharing of Personal Information: Although we do not sell Personal Information, our website uses advertising and analytics tools provided by third parties that may constitute a “sale” or “sharing” of personal information or “targeted advertising” in certain states. We do not target advertising to users who we know are under the age of 16. Once you become a patient and use our portal, we do not engage in any sales, sharing, or targeted advertising. We may “sell” or “share” the following categories of Personal Information to these data analytics providers, advertising technology vendors, and social media platforms as described in this Policy: Identifiers/biographical information, internet or other electronic network information, commercial information, and inferences derived from the above.
To opt-out, please contact us at info@Company Name.com, click the Do Not Sell or Share My Personal Information link at the bottom of this page, or send a Global Privacy Control signal using your browser or device (as described further in the Policy).
Our Retention Policy: We will retain your Personal Information in accordance with the appropriate statutory limitation periods as required by local law, in line with our legitimate business purposes for as long as your account is active or for as long as needed to provide you with the Services, as required in order to comply with our legal obligations, a court order or to defend or pursue legal claims, in line with industry codes of practice, to resolve disputes and enforce our agreements.
Introduction
Our proprietary technology platform uses advanced data-driven tools to personalize your care, and to enhance evidence of care, care continuity, outcomes metrics and data-based learnings.
This Policy explains Sol’s practices where we process “personal data”, which is information that relates to an identified or identifiable individual. To “process” or “processing” means the use of personal data including, collecting, recording, storing, using, analyzing, combining, transferring, disclosing, or deleting.
We reserve the right to change the terms of this Privacy Policy at any time by posting those changes in revisions to this Privacy Policy, so that you are always aware of our processes related to collection, use and disclosure of information. We urge you to check here for any updates to this Privacy Policy from time to time. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to the Website.
What is included in this Policy?
Personal Data We Process & How We Use It
Advanced Data Processing
Research
What choices do you have about how we collect or use your information?
How can I access, delete, or modify my personal data?
California Privacy Rights
EU/EEA/UK Privacy Rights
Retention
Applying for a Job at Sol
Security
How to Contact Us
Additional Information for EU, EEA and UK users
What is included in this Policy?
The information on this page applies to the personal data we collect about your interactions, use, and experience with our website at https://www.Sol.com (our "Website"), we provide (the Website, the "Services"). As noted below, our data practices depend on how you interact with our Services, and how you receive and pay for Services, for example whether purchasing Services as a consumer or receiving them through an employment-related benefit.
This Policy does not apply to any other websites that you visit before our Website or any third-party sites that may be accessible through the Sol Services. Please read this Policy carefully so that you understand your rights in relation to personal data, and how we will process that personal data. This Policy supplements our Notice of Privacy Practices (for US patients) any other privacy related disclosures we may provide from time to time (including during your enrollment or management of your account with Sol) and is not intended to override them.
If you do not want us to share personal data or feel uncomfortable with the ways we use information in order to deliver our Services, please do not use the Services.
Personal Data We Process & How We Use It
This table presents the types of information we process (whether legally classified as personal data), the sources, and the uses.
| Types of Personal Data | How We Get It | What we do with it |
|---|---|---|
| You provide this when you go through the intake process |
|
| You provide this information to us directly |
|
| Automatically through use of the Services |
|
| Data collected via cookies, pixels and other tracking technologies (such as Google Analytics and Google Ads), such as: |
|
Legal Compliance and Corporate Transactions: Company Name may be required to disclose your personal data (a) to government and law enforcement authorities to comply with legal or regulatory obligations or requests, (b) to certain third parties such as an acquiring entity or advisers in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding), or (c) where we believe disclosure is necessary or appropriate to (i) comply with applicable law, (ii) enforce our terms and conditions; (iii) protect our operations; (iv) protect our rights, privacy, safety, or property, and/or those of you or others; and (v) allow us to pursue available remedies or limit damages that we may sustain.
Where applicable, we may use or disclose your personal data for other reasons as described to you at the time of data collection or otherwise with your consent.
Advanced Data Processing
Research
Separate and apart from internal healthcare operations and quality assurance activities undertaken for the purpose of delivering and optimizing patient care on the platform, from time to time, Company Name conducts or participates in research studies with select universities. You may be offered the opportunity to participate in these studies. If your protected health information will be disclosed as part of these studies, your information will only be included with your written authorization. You will be asked to review and accept terms and enrollment separately from the information included in this Policy. Information from these studies may be published by third parties including through various media platforms/academic journals. See our Notice of Privacy Practices.
What choices do you have about how we collect or use your information?
When you create a Company Name account or otherwise use the Company Name Services, we collect (or you may provide us with) your email address, and you have the choice to receive newsletters or promotional material about our services at this address. These messages may be tailored to your responses to onboarding surveys so that you receive information relevant to you. You can further manage your email preferences by unsubscribing from emails (via the link in the message), emailing info@Company Name.com or by visiting our online preference center within the Website.
In addition to your rights as a patient as set out in the Notice of Privacy Practices, you can ask us to:
Stop sending marketing or promotional emails marketing communications from Sol.
Limit the use of cookies, pixels, or web beacons.
If you are a EU, EEA or UK user, you can also exercise the rights set out below.
Certain California residents may have additional rights set out below.
To ask us about these choices, contact us.
US Privacy Rights
Depending on your U.S. state of residence, you may have certain rights in relation to your personal data, including:
Right to Data Portability: You may have the right to access your information in a portable format.
Right to Delete: You may have the right to request that we delete personal data that we have collected from you, subject to certain exceptions.
Right to Correct: You may have the right to correct inaccurate personal data that we may maintain about you, subject to appropriate verification.
Right to Opt Out of Certain Types of Personal Data Uses and Disclosures: We use and disclose to third parties personal data for analytics and advertising purposes. Accordingly, you may have the right to opt out of the "sale" or "sharing" of your personal data, or the use and disclosure of your personal data for "targeted advertising" (as these terms are defined in applicable law).
Please note that, where permitted under applicable law, we may decline a request if we are unable to verify your identity (or an agent's authority to make the request) and confirm the personal data we maintain relates to you.
If you are interested in exercising one or more of the rights outlined above, please contact us at info@Company Name.com. You must put the statement "Your Privacy Rights" in the subject field of your email. We may take steps to verify your identity before responding to your request by asking you a series of questions about your previous interactions with us. Submitting a privacy rights request does not require you to create an account with us.
We will not discriminate against you if you decide to exercise your privacy rights.
Opt-Out Requests: You may request to opt out of the sale or share of your personal data, or of targeted advertising, at any time by clicking the "Do Not Sell or Share My Personal Information" link here or at the bottom of our Services' homepages, or you can email us at info@Company Name.com. Alternatively, you can use certain preference signals to exercise your sale and sharing opt-out right automatically with all businesses that you interact with online, including us. If you enable a browser-based opt-out preference signal, such as Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid request to opt out of the sale or sharing of personal data linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each browser or profile.
Right to Appeal: Depending on your U.S. state of residence, you may have the right to appeal a decision we have made in connection with your privacy rights request. To appeal a decision, please contact us at info@Sol.com.
Use and Disclosure of Sensitive Data: To the extent that we collect, use, or share "sensitive personal information" as that term is defined in applicable state privacy laws, we limit our use or disclosure of the sensitive personal information for permitted business purposes.
EU/EEA/UK Privacy Rights
If you are located in the European Union, the European Economic Area, or the United Kingdom, this Policy is supplemented by our Additional Privacy Statement for EU, EEA and UK Users which explains your privacy rights and how you can exercise these rights (among other matters).
Retention
We will retain your information in accordance with the appropriate statutory limitation periods as required by local law, in line with our legitimate business purposes for as long as your account is active or for as long as needed to provide you with the Services, as required in order to comply with our legal obligations, a court order or to defend or pursue legal claims, in line with industry codes of practice, to resolve disputes and enforce our agreements.
Other Mobile Applications and Services
This Policy does not apply to any third-party applications or software that you download, or any other third-party websites, mobile applications, or online products, services, or businesses you may access from the Sol Website.
Security
We will do our part to protect your information, but it is important for you to protect your information as well. In addition, we do not control the actions of anyone with whom you or any other Sol user may choose to share information. As such, you should be cautious about the access you provide to others when using Sol, and the information you choose to share when using the Sol website.
How to Contact Us
If you have any privacy-related questions or comments related to this Policy, please send an email to info@Sol.com.
Additional Information for EU, EEA and UK Users
Please see our Additional Privacy Statement for EU, EEA and UK Users for further details on your privacy rights, how we share your personal data, international transfers of personal data and retention of personal data.
We process the personal data described above in accordance with the following legal basis:
With your consent;
As necessary to perform our agreement with you, including when you agree to our Terms of Service;
As necessary for our legitimate interests, such as to provide you with the Services;
As necessary to comply with our legal obligations;
As necessary for the establishment, exercise or defense of legal claims; and
As necessary to protect the vital interests of an individual.
We are a limited liability company established in New York, USA, with a registered office at 157 Columbus Avenue, New York, NY 12567, United States, and, if you are based in the EU, EEA, or UK for the purpose of the EU and UK General Data Protection Regulation, we are the data controller.